SpinsHeaven Casino Privacy Policy
GENERAL
As a data controller, we have a legal obligation under gambling regulations to process personal data from players in order to allow them to participate in games and provide them with ancillary services. This Privacy Policy explains what personal data we collect from players, why we collect it and how we utilise it.
By registering a Player Account with the Website Spins Heaven (“Casino”, “Website”, “Company”, “We”, “Us”, “Our”) you confirm your consent with this Privacy Policy. If you do not agree with the terms of this Privacy Policy and do not wish to provide us with the personal information we require, please do not use this website.
Please note that this Privacy Policy constitutes an agreement between you and the Company. We may periodically make modifications to this Policy. While we will do our best to notify you of such changes, we recommend that you revisit this Privacy Policy regularly. Your continued use of the Website and/or its services will constitute your consent to the Privacy Policy.
INFORMATION WE COLLECT
The Personal Information which we may request to use and process shall include, without limitation:
- Any of the information that you provide to us when filling in the forms on our account registration pages, as well as any other data that you further submit via the Website or email (e.g. first and last name, date of birth, email address, phone number);
- Correspondence made with us via the Website, email, web chat or through other means of commspinsheavencation;
- All Player Account transaction history, whether this takes place via the Website(s) or via other means of commspinsheavencation;
- Website logins and their details, including traffic data, GeoIP location data, browser/device data, weblogs, activity logs and other traffic information recorded in our system;
- Documents and proofs reasonably requested by us to verify your account, to process deposits or withdrawals and to conduct anti-fraud checks (on our own initiative or as required by applicable legislation). Such proofs may include passport scans, payment slips, bank statements, etc.
HOW WE USE THIS INFORMATION
We process the Personal Information we collect from you in order to deliver our services. In particular, we will use your data for the following purposes:
- Processing your bets and transactions. This includes your use of credit card and online payment systems;
- Providing you with gaming services that you seek from our Website;
- Providing customer support, such as assistance with setting up and managing your account;
- Identifying and performing the necessary verification checks;
- Providing registered players with information about our promotional offers, or providing promotional information from our selected business partners, associates and affiliates (only if players specifically consented to receiving such marketing material);
- Monitoring and investigating transactions for the purposes of preventing fraud, terms abuse, money laundering and other illegal or irregular gaming activities;
Whenever you decide to stop receiving such marketing and advertising material, you may opt out of this in your Player Account settings or by contacting our customer support at [email protected]
OBTAINING PERSONAL INFORMATION
We shall not collect any Personal Information about you without your knowledge. We may, however, automatically collect certain data about you where you would have provided such information through the use of our services and through your interactions with us.
DATA RECIPIENTS
We may pass information that you have given us to other entities within our group of companies and to our business partners. These companies include our parent companies, their parent companies and all of the subsidiaries of these respective companies, as well as other companies with whom we carry out business and hold necessary agreements. Data processing of your information may be undertaken by the Company or by another entity in our group of companies, which may use a third party to fulfill such data processing needs.
RELEASING DATA TO THIRD PARTIES
We do not sell or rent your personal data to third parties.
DATA RETENTION
As stated under our Terms and Conditions both, you and the Casino can decide to have your Player Account closed at any time. Following closure of your account, we will retain your personal data on record for as long as required by law. This data shall only be used should it be required by competent authorities in cases of enquiries regarding financial and fiscal records, fraud, money laundering or investigations into any other illegal activity.
SECURITY OF YOUR DATA
We hereby acknowledge that in collecting and processing your Personal Information for the purposes of managing your Player Account, we are bound by strict legal provisions on the protection of personal data.
Consequently, we endeavour to protect your personal information and respect your privacy in accordance with best business practices and applicable regulations. Being committed to providing secure services to players, and we will take all reasonable precautions to ensure that all the data that you have submitted to us remains safe.
COOKIE POLICY
Our website automatically collects information about your visit, such as your browser, IP address, and referring website. This data may be gathered alongside our partners and service providers, but we do not use it to personally identify you without additional consent.
To collect this information, we use cookies and similar tracking tools. Some cookies are essential for the website’s operation, while others enhance your experience and help us provide better services. You can manage cookie settings in your browser, but blocking them may limit the website’s functionality. You can find out more information in our Cookies Policy.